24/7 medical treatment

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Doc around the clock

Your digital doctor's visit – 24/7, even in an emergency

Emergency consultation
In an emergency: Doc around the clock

Book a doctor’s appointment online

Quickly and easily get a doctor's appointment for medical consultation and treatment.

About the service
Book a doctor’s appointment online
Book a doctor’s appointment online

Medgate App – Switzerland’s proven health platform

Our doctors are available around the clock 365 days a year for all insured persons in Switzerland. In the event of illness or an emergency, we will answer all your medical questions and give you expert advice and treatment.
Medical treatment by phone, video or chat
Check your symptoms with artificial intelligence
Emergency – speak to the emergency-team immediately
Medgate Kids Line -
quick help for your child
Get medicine, a doctor's certificate or a prescription
Connect wearables and health apps
Get a quick referral to a specialist
Submit photos for a medical report
Other functions

  • View your personal treatment plan
  • Manage your personal health file
  • Get expert advice on travel and vaccinations

How the digital doctor's visit works

In case of illness

1

Consulting the Medgate App

Enter your symptoms into the Medgate App and you will receive a recommendation as to whether treatment by Medgate doctors by phone or video or a visit to your family doctor would be best for your concern.

2

Making an appointment

Book an appointment for a consultation with a doctor by phone or video – up to 48 hours in advance, even in the middle of the night or on a weekend.

3

Treatment by phone, video or medical chat

Our experienced doctors will contact you punctually at the chosen time and will give you expert advice and treatment.

In case of an emergency

Medgate App

In urgent medical cases, you can reach our emergency team immediately via the Medgate App using the emergency button or via the Medgate Kids Line function in the event of a children's emergency.

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Phone number

If you haven’t downloaded the Medgate App yet, you can contact us by phone in an emergency:

Medgate Emergency:
0800 888 333

Medgate Kids Line

Landline and mobile phone subscription:
0900 11 44 11 (CHF 3.23 per minute)

Business line:
0800 44 43 33 (billing via health insurance)

In a life-threatening situation, please call 144 directly.

Your advantages with Medgate

  • Expert treatment by one of our many experienced doctors, even in an emergency
  • Digital, simple and quick access 24/7
  • Highest quality, thanks to doctors trained in telemedicine, recognized medical guidelines and 21 years of experience
  • 95% patient satisfaction
  • Billing via your health insurance company
  • Cost and time savings (no travelling or waiting time on site)
  • If necessary, rapid referral to the largest medical network in Switzerland, including 3000 specialists, general practitioners, hospitals, physiotherapists, chiropractors, nutritionists and pharmacists

Our Swiss-wide network

Our doctors can often complete your treatment. But even if this is not possible and you need to consult a doctor in a hospital or elsewhere, we can still help you. The Medgate Partner Network is the largest network in Switzerland. It consists of over 2,800 specialists, family doctors, hospitals, physiotherapists, chiropractors, nutritionists and pharmacists. This guarantees that you’ll receive the treatment you need as quickly as possible.

Quick and expert treatment thanks to telemedicine and Digital Health

The Medgate App gives you quick and easy access to expert medical help. Experience a digital visit to the doctor with the video.

Costs

The consultation will be billed in the context of health insurance as part of the statutory benefits (analogous to a visit to a doctor's office) and is recognized by all Swiss health insurers. Teleconsultation costs are an average of CHF 50 during business hours on weekdays. Surcharges apply from 10 p.m. to 7 a.m. at night as well as on weekends and holidays.

In addition, some insurance models of our health insurance partners do not even incur any franchise or deductible costs.

Easing the pressure on emergency rooms thanks to telemedicine

Medgate is expanding its 24/7 emergency service and easing the burden on hospitals and ERs.

Latest news

Medgate and Galenica pharmacies expand collaboration

Medgate and Galenica are significantly expanding the ‘Book a Doc’ service - telemedical doctor consultations in pharmacies - in German-speaking and French-speaking Switzerland.

Find out more
Medgate is also available via the OneDoc App

Medgate is also available via the OneDoc App

In medical emergencies, users of the OneDoc App can contact Medgate doctors and benefit from telemedical treatment quickly and easily.

Find out more
Medgate Kids Line offer now also in the Well-App

Medgate Kids Line offer now also in the Well-App

The health platform Well and Medgate are entering into a partnership: Parents can now use the Medgate Kids Line services in emergencies on the Well app.

Find out more
Easing the pressure on emergency rooms with telemedicine: Medgate expands its emergency service in Switzerland

Easing the pressure on emergency rooms thanks to telemedicine

Medgate is expanding its 24/7 emergency service and easing the burden on hospitals and ERs.

Find out more
Claudine Blaser

Claudine Blaser becomes Managing Director Medgate Switzerland

With Claudine Blaser, an experienced leader with a large network in the Swiss healthcare sector will steer the fortunes of Medgate in Switzerland from July 1, 2022.

Find out more

New: The secure doctor chat in the Medgate App

Are you ill but can't or don't want to make a phone call? We now offer you a doctor's chat in the Medgate App, which you can use to communicate with our doctors around the clock.

Find out more

Health data in the Medgate App

Connect your wearables and apps with the Medgate App for even better medical care.

Find out more

Experience the Medgate App

With the Medgate App, your doctor is always in easy reach. Experience a digital visit to doctor in this video (German):

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